Shipping policy

Thank you for shopping with us! Because all of our items are custom-printed and made to order, please review our shipping guidelines and delivery timelines below.


1. Made-to-Order Production & Fulfillment

  • On-Demand Crafting: Every product is printed especially for you once an order is placed. We do not maintain pre-printed bulk stock, which ensures quality and reduces waste.


  • Production Time: Fulfillment typically takes 2–7 business days before your package is dispatched to the carrier. Production times may fluctuate slightly during peak holiday seasons or high-volume periods.


2. Shipping Methods & Delivery Estimates

Delivery times depend on the fulfillment partner producing your item and the delivery address.


  • Available Shipping Speeds: Depending on your location and item availability, shipping options such as Economy, Standard, Priority, or Express may be selected at checkout.


  • Estimated Timelines: Delivery windows shown during checkout represent the total estimated transit time once your order has finished production.


  • No Guaranteed Delivery Dates: Stated delivery times are realistic estimates provided by our production partners and carrier networks. Because carrier transit, weather conditions, and regional routing vary, arrival dates cannot be guaranteed.

 

3. Shipping Rates

  • Shipping fees are calculated and clearly displayed during checkout based on the weight, dimensions, destination, and shipping speed of your selected items.


  • Any promotional or flat-rate shipping offered will be applied directly at checkout.


4. Order Tracking

  • Once your order completes production and is handed over to the delivery carrier, you will receive an automated shipping confirmation email containing your tracking number (when supported by the carrier).


  • Please allow 24–48 hours for tracking activity to update after the label is generated.

5. Multi-Item Shipments

If your order contains multiple different items (e.g., a mug and an apparel item), they may be produced by different specialized print facilities. As a result, your items may ship separately with individual tracking numbers at no extra shipping cost to you.


6. Order Issues, Damages & Refunds

  • All transactions and customer support are handled directly through our Shopify store.


  • Damaged or Defective Items: If your order arrives damaged, defective, or with a misprinted design, please notify us within 14 days of delivery. Include your order number along with clear photos of the defect and packaging so we can submit a claim to our fulfillment partner.


  • Resolution: Once verified and approved, we will issue a replacement at no additional cost or process a full refund directly through your original payment method.